Sprint Store in Eau Claire, WI Closed now

Reviews about Sprint Store

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  December 22, 2019, by Jdad 12
  I must apologize this is lengthy, but I need to explain these details as it shows some serious issues within Sprint’s core values. Unfortunately some reasonable customer service while updating 2 phones at this location turned into the WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED. It was also unfortunate that I was dealing with the Asst. Mgr. By changing phones I also had to get 2 new cases. This Asst. Mgr. told me any accessories I bought at that time I would get for 25% off. I looked around the small selection of cases they had and decided they didn’t have the one I wanted, although she was pretty sure they could order it for me and one for the other phone. As she suggested, I chose to take advantage of the discount and buy two they had in stock and then just switch them out when the ones I wanted arrived at the store. These cases ALL had built-in screen protectors. Also, I made it very clear (multiple times) that I planned to return the accessories once my new cases arrived. Shortly after I chose the temporary cases, she placed a screen protector on one of the phones WITHOUT asking. I thought that was a little odd but I’d gotten screen protectors for free with new phones before so I just planned to pop off that screen protector and use the one built-in to the case. When she popped off the built-in screen protector from the case for the second phone to apply another separate screen protector, I asked why that was necessary and she mentioned that separate screen protector would shatter before my phone. That was when she asked if I wanted it or not. Again, mentioning I was planning to return everything anyway, I said sure, go ahead. I found out much later that these were $50 screen protectors each, not free. I got the discount so they actually cost me $30 each (I’m aware that’s more than the 25% off promised, but that’s what they charged). I also learned later from another employee that they couldn’t order the cases I wanted and do not allow returns for the screen protectors. I understand the no returns policy on screen protectors, but given how transparent I was with the Asst, Mgr. I figured she was planning to work with me since I was updating 2 phones and also bought a larger service plan. I returned the next day to check on this and she said she didn’t think she could return the screen protectors. I reminded her of our conversation and how I was planning to return all the accessories and also that she had applied one before even asking me. She wanted to see if they could do something for me, but said I’d have to talk to the manager, Logan. They had my contact information and told me I had to call him. So I did, for 3 days leaving messages for Logan to call me back even though he was working at the store those days. Finally, when he did, he told me that his Asst. Mgr. had given him a different story than what I was saying happened. I have a major problem with a MANAGER lying about what REALLY happened, because he doesn’t know me and I’m sure he gets plenty of irrational customers. I told him it’s not unusual for an employee to lie to their boss to keep themselves from getting in trouble, but I’m not a liar, I’m an honest customer. I had no problems with anything that happened besides the $60 in screen protectors they decided to put on my phones and not mention I couldn’t return. I certainly did not need them, which was why I was saying I was going to return everything. Otterbox Defender cases that I have for both phones do not need separate screen protectors. Now, the General Manager is being lied to by his Asst. Mgr. and not only is he believing her, but he told me that he can’t give me a refund solely because she’s never done anything like that before. So since she’s never been caught, I get stuck with $60 of merchandise I don’t want or need?! I’m not saying she’s a bad employee or a terrible person, but she made a couple of mistakes with our interaction. I should not be blamed for her mistake. Avoid these folks. They’ll just lie and back each other up!